Facilities for Passengers Needing Assistance

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All railway undertakings offer assistance for persons with reduced mobility (PRM). In the framework of implementation of Passenger Rights Regulation, access conditions for PRM have been established, which you can find here. For more details on railway offers for PRM, we recommend you looking at the respective websites of the railway undertakings, which you will find in the chapter 'Useful Addresses'. Hereunder, you can find a quick overview of contact points.

Contact List

	DB Mobilitätsservice-Zentrale: Tel: +49(0)1805 512 512 Fax: +49(0)1805 159 357 E-Mail: msz@bahn.de
	DSB Handicapservicecenter: Tel: +45 70131415 ( push 6 between 8.00 and 15.00) E-Mail: handicap@dsb.dk
	SBB Call Center Handicap: 06.00-22.00 daily Tel: 0800 007 102 (Toll-free number for callers in Switzerland) Tel: +41 512 25 71 50 (Number for callers from abroad) Fax: +41 512 257090 E-Mail: mobil@sbb.ch
	Iarnrod Eirean Mobility Impaired Liaison Office: Tel:+353-1-7032634
	NI Railways Call Center: Tel: +353 02 89 089 9409
	PRMs Assistance Centre: 07:00-21:00 from Monday to Friday When organising an international journey, disabled passengers can contact the PRMs Assistance Centre of Rome at: Tel: 199 30 30 60 (From Italy) Tel: +39 06 4881726 (From Abroad) E-Mail: assistenzaclientidisabili.rm@trenitalia.it A notification shall be made to the Assistance at least 24 hours before departure. Disabled passengers can also contact the PRMs Assistance Centres of the main Italian stations where international trains stop: TORINO : assistenzaclientidisabili.to@trenitalia.it MILANO : assistenzaclientidisabili.mi@trenitalia.it GENOVA : assistenzaclientidisabili.ge@trenitalia.it VERONA : assistenzaclientidisabili.vr@trenitalia.it VENEZIA : assistenzaclientidisabili.ve@trenitalia.it TRIESTE : assistenzaclientidisabili.ts@trenitalia.it BOLOGNA : assistenzaclientidisabili.bo@trenitalia.it FIRENZE : assistenzaclientidisabili.fi@trenitalia.it ROMA : assistenzaclientidisabili.rm@trenitalia.it NAPOLI : assistenzaclientidisabili.na@trenitalia.it ANCONA : assistenzaclientidisabili.an@trenitalia.it BARI : assistenzaclientidisabili.ba@trenitalia.it REGGIO CALABRIA : assistenzaclientidisabili.rc@trenitalia.it MESSINA : assistenzaclientidisabili.me@trenitalia.it
	öBB Mobilitätsservice Zentrale (Mobility Service Centre) 07:00 – 22:00 daily Tel: +43 (0) 5 1717 then menu guidance, press 5 / 5 Fax: +43 (0) 1 5800 830 05555 E-Mail: mobilitaetsservice@pv.oebb.at
	NS Bureau Assistentierverlening Gehandicapten: 07:00-23:00 daily (08:00 on public holidays). To apply for assistance with your train journey: Tel: +31(0)30 235 78 22 Fax: +31(0)30 235 39 35 (only for the deaf and hard of hearing) In the case problems en route, or to cancel your journey: +31(0)30 235 78 23 (from 05:00 to 02:00). Postal address: P.O. Box 2372 3500 GJ Utrecht The Netherlands
	National Rail - Train Company Contact Details Please see http://nrekb.nationalrail.co.uk/tocs_maps/tocs/ to find out which train operating company serves your connection.  Contact list: Disabled Helplines
	Assistance et personnel: To apply for assistance with your train journey, please call at least one day in advance of your journey: Tel: (+352) 4990 - 3342
	VR's inva services supply: From 7:00 to 22:00 daily A passenger needing assistance is kindly requested to contact VR about one week prior to the departure of the train. Tel: 0600 41 902 (€1 + local network charge) for callers in Finland Tel: +358 9 2319 2902 for calls from abroad
	SZ Call Centre: Tel: +386 (0) 1 29 13332 or +386 (0) 1 29 13391 E-Mail: potnik.info@slo-zeleznice.si
	SNCF Accès Plus: Tel: +33 890 640 650 (premium rate) Tel: +33 825 825 957 (premium rate) E-Mail: accesplus@sncf.fr website: www.accesplus.sncf.com
	SNCB: Daily from 7h00 to 21h30 Tel:+32 (0) 528 28 28. E-Mail:cintevintfr@b-rail.be (francophone) E-Mail:cintevintnl@b-rail.be (néerlandophone)
	PKP Intercity S.A. Call Center: Tel: +48 1 97 57 (for calls from abroad) Tel: +48 1 97 57 (from calls from Poland) Website:www.intercity.pl
	MAV Call Center: Tel: + 36 (1) 444 44 99 (For international phone connections from abroad) Tel: 06 40 49 49 49 (For internal phone connections from Hungary) E-Mail: megrendeles@mav-start.hu
	Slovakrail Call Center: Tel: +421 18 188